ISO 9001:2015 Internal Auditor Training

February 28 - March 01, 2019
8:00AM - 4:00PM
Dynapower, South Burlington, VT
85 Meadowland Drive, South Burlington, VT (map)

$895 per person

Register Here

Thursday and Friday, February 28 and March 1
(both days of this training must be attended) 

This course is designed to instruct participants how to become internal quality auditors. They will learn basic auditing concepts, the key characteristics of a successful auditor, the design and development of an audit plan, schedule, and audit checklist and report and how to document nonconformances. This course also covers how a well planned internal auditing program can result in continuous improvement.

Highlights of the session include:

  • Purpose and Scope of an Internal Quality Audit
  • Basic Auditing Concepts and the Auditing Process
  • Key Characteristics of an Auditor
  • Design & Development of an Audit Plan and Schedule
  • Audit Checklists
  • Documenting Nonconformances
  • Audit Reports
  • Common Problems in an Internal Quality Audit
  • Internal Quality Audits and Continuous Improvement


  • How to create an internal quality audit program in your company that helps you reduce operating costs
  • How to select and train auditors
  • How to create an audit plan
  • An understanding of questioning techniques and communications
  • How to make an auditee feel at ease
  • How to determine the effectiveness of a quality management system

Who Should Attend:

  • Internal Quality Auditors
  • Managers
  • Quality Assurance Personnel
  • Supervisors

Testimonial from March 2017 ISO 9001:2015 Internal Auditor training“The breakdown of each standard was exceptional – finally makes sense in an easy fashion for me. Great overall, very entertaining training on what “could” be a dry subject.” – Patricia Spicer, Production Manager, Chroma Technology

Notice to Defense Supply Chain Companies:  The VT Department of Economic Development has been awarded a grant from the U.S. Department of Defense (DOD) Office of Economic Adjustment to help Vermont businesses that have been impacted by DOD spending reductions over the last few years.  If ISO certification could help your company profitably grow with new customers, contact Brett Long, VT DED Director-Business Support, at (802) 461-9353 or [email protected] or visit this link.

Instructor:  Carol (Whinham) Robinson, Ph.D. is the Vice President of Pillar Management Associates, a process improvement training  and consulting firm. Her background is primarily in quality and environmental management systems, continual improvement and manufacturing engineering.

Carol started her career as a manufacturing engineer for Dana Corporation (Toledo, OH), a Fortune 500 Tier 1 automotive supplier where she transferred to the Columbia, SC plant as the Quality Assurance Manager. She then joined AMBAC International as a Senior Quality Engineer and then the University of South Carolina as the Associate Technical Director of a NIST-sponsored program called the Southeast Manufacturing Technology Center (SCMEP) which helps South Carolina based manufacturers become more competitive, profitable and productive. She subsequently was asked to create an accredited  registrar and was the co-creator of American Quality Assessors (AQA), an ANAB accredited registrar in 1992. She was the Director of Registration at AQA until early 1997 when she and her business partner partner, Frank Degar, formed Pillar Management Associates (PMA).  In this role at PMA, she established two more accredited registrars, IMS (purchased by NQA) and ASR (Michigan).

Carol is a Emplar Global certified quality systems lead auditor with over 750 quality, energy, health & safety and environmental audits. She is a TS16949 and ISO 9001 qualified lead auditor, energy and environmental management system auditor (Exemplr Global #3814). In addition, she is a qualified trainer for ISO 9001, OHSAS 18001, IATF 16949, ISO 50001 and ISO 14001 Exemplar Global-certified lead auditor courses and has facilitated the registration of a large firm with over 5000 employees in twelve international locations. Additionally she has assisted over 250 firms in attaining registration. She has a B.S.I.E. (Industrial Engineering) from the University of Toledo and a MBA from the University of South Carolina.  She received a Ph.D. in Management Science (Operations Management) from the University of South Carolina.

Payment: Please make check payable to “VMEC” and mail to PO Box 12, Randolph Center, VT 05061-0012. To pay by credit card (VISA, MC, AMEX), click here.