|Fundamentals of Lean Office 101|
Manufacturers and most non-manufacturing organizations need an effective way to learn and introduce proven Lean tools and concepts in office and administrative environments. Lean organizations produce greater value with higher quality in less time. In the beginning, Lean tools and concepts were only applied on the factory floor. Today, organizations of all sizes are applying the power of Lean to their office and administrative processes because front end inefficiencies and errors directly impact a customer's experience - which can affect quality, customer service levels, and ultimately, company profitability and company growth.
At VMEC, we have a great solution. Our Fundamentals of Lean Office 101 workshop focuses on the unique application of Lean to an office where processes are not always visible. Using an interactive approach, students will use several tools to learn the best way to see a process, identify waste and determine the Lean tools to use to create a more effective administrative organization.
To develop this workshop, VMEC worked with Carlos Venegas, author of Flow in the Office: Implementing and Sustaining Lean Improvement in the summer of 2011. Building on the deep 16+ year experience of the VMEC team in teaching and implementing Lean, the Center incorporated concepts from Carlos’ training and developed a totally NEW 8-hour workshop that leads participants through a fun, hands-on application of Lean techniques in a simulated office setting. Attendees use powerful Lean tools and learn the best ways to ‘see’ a process, identify waste in many forms, and use Lean tools to create a more efficient and cost effective administrative function or organization.
This class uses a variety of exercises – including a simulated office situation using laptop computers – to demonstrate Lean concepts and illustrate the quantifiable benefits that can be achieved when applying Lean in an office or administrative setting. The tools taught in this session increase operational effectiveness, provide better clarity to job roles and functions, increase process ‘flow’ and improve productivity and profitability. A combination of lecture, video and in-class activities are used where you will learn the importance of focusing your activities on how they provide value to the customer, how to map processes to make waste visible (which can then be minimized or eliminated) and to determine where to make Lean changes.
Comments from past participants...
“Loved the hands on simulation, very compelling!” (Barbara Leaf, Country Home Products)
“What I liked best about this workshop was the outcome of value stream mapping and the collaboration of the group to develop and streamline the process.” (Carol Chase, Vermont Technical College)
If you have an interest in hosting an “on-site” session of this workshop, please contact VMEC. Also, periodic “public” workshop offerings are scheduled around Vermont; be sure to check VMEC workshops frequently or call 802-728-1432.