Presenter: Bill Kuhns

Value Stream Mapping for Factory Floors and Front Offices is a hands-on workshop designed to develop the basic skills of Value Stream Mapping that can be applied in both plant and administrative/front office settings. Using a case study approach, participants develop and use value stream maps as a method to identify waste and plan for process improvements. When applied to front office processes, attendees learn how to identify areas for process improvement that will reduce lead times, improve first time quality of information, and improve service. Examples of front office process realizing significant customer impact include order entry, quoting, new product definition, engineering order changes and shipping. The Value Stream Mapping process is appropriate for any organization with significant administrative processes: manufacturing, government, health care, higher education, banking and insurance.

Payment: Please make check payable to "VMEC" and mail to PO Box 12, Randolph Center, VT 05061-0012. To pay by credit card (VISA, MC, AMEX), call 802-728-1432.

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