Presenters: Bill Kuhns, Don Paul

Lean organizations produce greater value with higher quality in less time. In the beginning,
Lean was only applied on the factory floor. But many organizations – even non-manufacturers –
are discovering that Lean applied to the office can offer even greater improvements to an
organization's bottom line.

Fundamentals of Lean Office 101 focuses on the unique application of Lean
to an office where processes are not always visible. Using an interactive approach,
students will use several tools to learn the best way to see a process, identify waste
and how to determine the Lean tools to use to create a more effective
administrative organization.

BENEFITS

This class uses a variety of exercises – including a simulated office situation using
laptop computers – to demonstrate Lean concepts and the quantifiable benefits you can
achieve by applying Lean in your office.

Implementing Lean in your administrative areas will help you:

• increase operational effectiveness
• provide better clarity to job roles and functions
• increase process flow
• improve productivity and profitability

This class will help you apply Lean effectively in an office environment. Using a
combination of lecture, video and in-class activities, students will learn:

• the importance of focusing your activities on how they provide value to the customer
• how to map processes to make waste visible and to determine where to make Lean changes
• what are the wastes and how they can be minimized or eliminated.

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